Terms and Privacy

Privacy & Terms of Use

Privacy Statement

CookieCutter have developed this privacy policy in order to demonstrate our firm commitment to the privacy of your data. We are committed to safeguarding the privacy of your data whilst providing a personalised and valuable service. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail on enquiries@cookiecutter.uk.com

This privacy policy applies to all personal data as defined in the Data Protection Act 1998. 

Information collected and its use. We collect personal information from you in order that our services can be offered as effectively as possible. In particular, we may hold information for the following purposes:
  • where information is submitted by you in relation to an enquiry about our services, for the purpose of responding to your enquiry. If you subsequently instruct us to act for you, the information will be held in accordance with our data protection procedures for clients. If you do not subsequently instruct us to act for you we may retain your details for the purpose of contacting you in future about our services, seminars or bulletins, unless you request us not to do so by e-mailing enquiries@cookiecutter.uk.com.
  • where information is submitted by you in relation to registration, for the purpose of assessing your application as part of the decision-making process relating to job vacancies. Information will be retained after a decision has been reached on your application, unless you ask us not to retain the information. If we offer you a position which you accept, the information will be held in accordance with our data protection procedures for employee records 
  • generally, for any purpose for which you give us express or implied consent to use the information, or for any other purpose permitted under the Data Protection Act 1998.
CookieCutter use several technologies and operational procedures to protect data submitted to us. Security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.

Disclosures. Unless required to do so by law, we will not pass your information to any third party other than a data processor acting on our instructions pursuant to the Data Protection Act 1998 or to other organisations with whom we provide joint training or seminars. Please inform us on enquiries@cookiecutter.uk.com if you do not want us to do this.

With only the slightest hint of coincidence our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website; cookies also allow for continuous improvement of our digital service. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Notice.
You have control. If at any stage you would like to remove, check or amend the information held by us about you please write to our enquiries team at Cookie Cutter Enquiries, Second Floor, Maidstone House, King Street, Maidstone, ME15 6AW and we will take the necessary action within a reasonable time. We reserve the right to charge a fee of £10 for complying with such a request. We also reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.
Change to privacy policy. If we change this privacy policy, the amended privacy policy will be posted on this website and the revised policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new terms.
Transmission of data. Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.

Contact us
Questions, comments and requests regarding this privacy policy are welcomed. Please contact us at enquiries@cookiecutter.uk.com.
Legal information
Contact details. www.cookiecutter.uk.com (the “Site”) is operated by Cookie Cutter Consulting Ltd You can contact us by email at enquiries@cookiecutter.uk.com
Professional status. Cookie Cutter Consulting Ltd is a limited company registered in England and Wales under registered number 09491486. Its registered office is at 1 Derwent Business Centre, Clark Street, Derby, DE1 2BU. We are a Business Advisory and Umbrella company and offer legal, tax and accounting advise and service through our partner organisations, based practice in the United Kingdom and they are authorised and regulated by the appropriate Authority. 

VAT number. Our VAT number is GB 213806824.

If you are unhappy about any aspect of the service you have received or about any invoice you should contact CookieCutter in writing or by telephone with full details of your complaint. We will investigate the matter promptly and thoroughly and provide a written response. We will also provide a copy of our complaints procedure on request. If you are still unhappy, you should refer the matter to our Managing Partners, Marcus Bateson or Nathan Tibbitts who will review your complaint and report back to you in writing.

Compulsory professional indemnity insurance is provided in accordance with the disclosure requirements of the Provision of Services Regulations 2009. This is via Hiscox Insurance.

Copyright. The copyright and database rights in all content included on this Site are either owned by us or licensed to us. You are allowed to download, save or print out content for the purposes of reading the content or considering any services advertised on this Site. Information service providers may “cache” this Site to the extent permitted by the Electronic Commerce (EC Directive) Regulations 2002. All other use of the content on this Site is prohibited, including (without limitation) reproducing the content (in any form) for commercial purposes.
Other people’s rights. You must not use this Site to transmit or upload or otherwise publish:
any material that is defamatory, abusive, obscene, of a harassing nature or in any other way offensive;
material that infringes anyone else’s copyright or other intellectual property rights, or that infringes any right of privacy, confidentiality or legal privilege; or
material containing viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
Links to our Site. In creating a link to this Site please indicate that CookieCutter Ltd is the source of the information by including an acknowledgement near to/in the link. We would be grateful if you could notify us about the link. Please also ensure that we are not brought into disrepute by the creation of the link; in such cases, we will request the link’s removal (and, if necessary, may bring legal proceedings to seek its removal). Please note that we may move pages on this Site or change their address without prior notice.
Accuracy of content. We take reasonable care to ensure that the information appearing on this Site is accurate and up-to-date. However, errors and omissions do occur, and you should not take the accuracy of the information for granted, but should check directly with us using the contact details provided on this Site. The material on this Site does not constitute formal advice and is not intended to replace formal advice. Please do not act in reliance on any information on this Site without taking appropriate, specialised advice from CookieCutter. We therefore disclaim all liability for your use of the information on this Site.
No retainer. This Site is intended only to provide you with information concerning our services. Use of this Site or contacting us via this Site do not imply or give rise to a business/client relationship, retainer or other contractual relationship between us and you. We reserve the right to refuse to act.
All work carried out for our clients is subject to our standard Terms and Conditions which is provided to all new clients and is available here.
Links to third party sites. Any links to third party websites are provided to you only as a convenience. The inclusion of any link does not imply endorsement of that website, and we are not liable for the content of any site to which we link.
Data protection. Please see our privacy policy for details of how we use information we hold about you.
Investments and financial services. We are not authorised to advice on financial and investment matters. We may therefore refer you to someone who is authorised to give such advice.
Cyber Crime is on the increase so it’s important to be vigilant and look for anything suspicious. Our scam communications notice provides tips on how keep yourself secure.
Contact us. If you have any questions regarding this Legal Notice please contact us at enquiries@cookiecutter.uk.com

All calls to our contact us number are recorded for training and quality assurance purposes.

Cookies notice
This Cookies notice applies to our website www.cookiecutter.uk.com, all branded pages on third party platforms and applications accessed or used through such websites or third party platforms (the “Sites”), which are operated by or on behalf of Cookie Cutter Consulting Ltd (“we”, “us”, “our”).
What is a cookie? A cookie is a small text file stored by your web browser on your computer or mobile device. Some cookies are essential for the Sites to work and help us provide you with relevant information. They also allow us to recognise your computer (but not specifically who is using it) when you access our Sites and to improve the usability and performance of our Sites.
What do we use cookies for? We use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our sites and to help us improve their structure and content. We cannot identify you personally from this information.
Cookie Name/Title
Google Analytics
These cookies are used to collect information about how visitors use our Sites. The information includes the time of the current visit, whether you have been to the Site before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our Sites by understanding how people use them. Click here for further information from Google on Google Analytics and your privacy.
Google set a number of cookies on pages which include a Google Map. These cookies measure the number and behaviour of Google Maps users.
Turning off and deleting cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our sites. If you use different devices to view and access our sites (for example, your computer, smart phone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you disable the cookies that we use this may impact your experience while on the sites.
More information. For more detailed information about cookies please visit www.allaboutcookies.org which provides guidance on how to control cookies.
Changes to this notice. We may revise this cookies notice from time to time. Any changes we may make to our cookies notice in the future will be posted on this page.
Contact us. Questions, comments and requests regarding this cookies notice are welcomed. Please contact us at enquiries@cookiecutter.uk.com

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